One of the biggest challenges for any new smartphone vendor entering in India is after sales service, this is the major reason why potential customers leave a better smartphone of a lesser known brand and sometime select not so great smartphone at a higher price just to make sure there are no hustles in case something goes wrong. It seems like OPPO has understood this point very carefully and have come up with a new After Sales service policy which will be applicable for all OPPO phones purchased after 15 December.
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| OPPO Afer Sales Service Policy Update |
OPPO, has announced the new ‘After Sales-Service
Policy’ for its handsets. This includes an added focus on service performance, quality, understanding the customer and
proactive communication to address any query or call for support. As a part of
OPPO’s strategy to strengthen its global market and after – sales,
the company plans to open 200, new service centres across India.
As a part of the new policy every OPPO smartphone will now have
extended warranty. All new handsets purchased from 15th December
onwards will have a 2 years’ service warranty applicable across
all OPPO service centres in India.
According
to the new policy any new OPPO handset that develops functional defect within
the first 30 days of purchase will be termed, as ‘Dead after
Purchase’ and handset will be replaced automatically. If the device comes
up with any performance fault listed in the Schedule "Performance Failure
Table" during first two years of purchase, customers can get service under
warranty or maintenance. The accessories such as charger, data cable,
headset and battery (including internal battery) come with 6-month warranty.
As a part of OPPO strategy and customer approach the company
strongly believes that it is very important to understand what the customer
values and desires and that customer support and after sales service were the
two most important pillars of a company’s goodwill and performance in any
market.
After-sales service is becoming more vital than ever. I personally would never purchase something from a brand that has a reputation of bad after sales service. I’m glad to see the new smartphones brand taking steps towards this. It will surely attract more customers.
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